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1. Who should I initially call when my basement starts to flood, and my sewer will not drain?

Contact the Department of Public Service during regular working hours (Monday - Friday, 7:30 a.m. - 4 p.m.) at 248-246-3300, and the Police Department anytime thereafter at 248-246-3500. The Police Department will then contact a Sewer Department representative to respond to your emergency. If the problem exists in the main sewer line, a crew will be dispatched to clear the line. If the problem is determined to be in the property owner's sewer line, the owner will be advised by the sewer representative to contact either a plumber or a sewer cleaning company.

2. Whose responsibility is it if I have a problem with my sewer line?

The property owner is responsible for their sewer service lead all the way from the home or building to the main sewer, including the connection to the main sewer. The City is responsible for the maintenance of the main sewer line only.

3. What to do if you have basement water?

There are several reasons that you may experience basement water. For more information on basement flooding, visit our Flooding Page.